CHEKWAS BRIGHT UGOCHUKWU

Professional Administrator & Sales/Customer Success Leader
Abuja, NG.

About

A highly accomplished and results-oriented professional administrator with over 10 years of experience across sales administrative management, customer success, real estate, and product marketing. Proven track record in driving sales growth by over 60%, optimizing store performance, and leading successful marketing campaigns. Adept at identifying improvement opportunities, implementing innovative solutions, and fostering positive stakeholder collaborations to consistently exceed expectations in fast-paced, dynamic environments.

Work

DE-EMERALD XCEPTIONAL HOMES LTD
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HEAD FACILITY MANAGEMENT

Abuja, FCT, Nigeria

Summary

Led comprehensive facility management operations and strategic planning for a portfolio of over 100 properties, leveraging technology to optimize maintenance programs and asset lifecycle.

Highlights

Implemented and managed a facility management software system (facilityforce.com), significantly optimizing repair and maintenance programs, and enhancing efficiency and cost savings for building, assets, and occupants.

Utilized integrated facility force software solutions to meet customer demands, providing comprehensive insights into facility and asset conditions, costs, and expected life for strategic planning and organizational growth.

Managed a large portfolio of over 100 properties, meticulously tracking building names by client, equipment, and client information, while overseeing all repairs and maintenance to ensure optimal asset condition.

CREDIT DIRECT LIMITED
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LOAN OFFICER

Abuja, FCT, Nigeria

Summary

Evaluated creditworthiness and processed loan applications for over 20 applicants, ensuring compliance and client education on financial policies.

Highlights

Conducted daily evaluations of creditworthiness, processing loan applications and documentation for over 20 applicants within specified limits.

Maintained accurate account records and reviewed loan files, ensuring data integrity and compliance with financial regulations.

Executed daily meetings with applicants to determine creditworthiness, facilitating informed decisions on personal and commercial loan approvals.

Completed loan contracts and consistently educated clients on various policies and practices, ensuring transparency and understanding of financial agreements.

BERGER PAINT ABUJA NIGERIA
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SALES MANAGER

Abuja, FCT, Nigeria

Summary

Achieved and consistently exceeded monthly sales quotas by 60% through direct public engagement, strategic sales pitches, and comprehensive market research.

Highlights

Exceeded sales quotas by 60% each month by proactively engaging the public and conducting door-to-door visits to gather information, make sales, and influence purchasing decisions.

Managed stock levels and initiated re-order requests from warehouses or other branches, preventing stockouts and ensuring continuous product availability.

Conducted continuous competitive research on various competitors' services and products, providing management with critical market information for strategic decision-making.

Cultivated and maintained strong client relationships through compelling sales pitches and exceptional service, driving customer loyalty and repeat business.

Managed all sales-related paperwork and updated various documentation accurately, ensuring smooth administrative processes and compliance.

STANDARD CHARTERED BANK
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INDEPENDENT SALES REPRESENTATIVE

Abuja, FCT, Nigeria

Summary

Drove significant sales growth by over 50% through strategic networking, proactive lead generation, and effective client relationship management for banking products.

Highlights

Managed client relationships and identified networking opportunities, acquiring new genuine customers through cold-calling, emailing, and social media advertising.

Achieved continuous sales of bank products and services by creating excellent sales pitches, meeting new clients, and fostering strong relationships to maintain future sales.

Generated leads that contributed to meeting and exceeding sales performance targets by over 50%.

Prepared weekly and monthly sales reports, providing critical insights into performance and informing strategic adjustments.

Implemented performance data analysis to evaluate and improve operations, aligning strategies with current business conditions to optimize outcomes.

THE HOTEL
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Store Operations Manager

Enugu, Enugu State, Nigeria

Summary

Oversaw daily store operations, including inventory, sales targets, and staff motivation, to maximize profitability and ensure smooth functioning.

Highlights

Executed oversight functions for daily store operations, ensuring smooth processes for purchases, stock issuance, restocking, and replacement orders.

Maintained accurate statistical and financial records, effectively dealing with customer queries and complaints to ensure high satisfaction.

Oversaw pricing and stock control strategies, maximizing profitability and consistently meeting sales targets.

Recruited, trained, supervised, and appraised staff, fostering a productive work environment and motivating the team to achieve sales objectives.

Managed budgets and maintained statistical and financial records, ensuring fiscal responsibility and accurate reporting.

Constantly monitored and maintained inventory levels to ensure control and compliance with health and safety regulatory standards.

Education

Institute of Management And Technology (I.M.T)Enugu
Enugu, Enugu State, Nigeria

H.N.D

Public-Administration

Institute of Management And Technology (I.M.T)Enugu
Enugu, Enugu State, Nigeria

O.N.D

Public-Administration

Languages

English

Certificates

Online Master Class on Digital Marketing Fundamentals

Issued By

IIDE Digital Learning Institute, India

Certificate of training on C.C.TV, Camera, Inverter, Solar Panel, Installation

Issued By

Oraks Technology, use Abuja

Diploma In Micro Computer Operations

Issued By

Smartnetze Computer Academy Life-Camp, Abuja

Skills

Management & Operations

Administrative Management, Virtual Assistant, Inventory Management, Facility Management, Business Development, Workflow Management, Appointment Scheduling, Store Operations.

Sales & Marketing

Product Marketing, Social Media Management, Email Communication, Lead Generation, CRM Tools, Sales Executive, Customer Relationship Management, Airbnb Arbitrage, Presentation Tools, Brand Enhancement, Sales Pitches.

Software & Tools

Software Skills, Excel, PowerPoint, Google Meet, CRM Tools, FacilityForce.

Leadership & Interpersonal

Leadership, Management, Customer Service, Relationship Management, Conflict Resolution, Emotional Intelligence, Problem Solving, Stakeholder Management.

Interests

Hobbies

Conducting Research, Community Services, Painting, Playing Basketball, Guitar.

References

References

Available upon request